Contact Us & FAQ's

Please Note: Fields marked with * are mandatory

*
*
*

Need help? Call us!

0877 413 177

Mon - Fri: 07h00 to 16h00
Sat: 09h00 to 12h00

You don’t have what I’m looking for, what now?

We are more than willing to contact the publisher of a specific publication to try and get them on board. Please contact us to let us know!


How do I keep in touch?

We have a newsletter that you can subscribe to by entering your e-mail address at the bottom of this page. You can also see what’s happening by following us on Facebook, Twitter, Instagram, Google Plus or Pinterest.


How do I change my password?

Log-in to your MySubs account and go to MY PROFILE to change your password.

How do I place an order?

- Register an account with MySubs OR log-in to your account.

- Go to the page of the item you would like to purchase.

- Select the subscription option you would like to purchase under either PRINT or DIGITAL and click BUY NOW

- If you're done click ‘Checkout’, or click 'Continue shopping' to add other titles to your basket.

- On the checkout page, click on PAY NOW and follow the prompts to complete your billing and/or delivery address details.

- Select your method of payment and your order will be confirmed.


When will I get my first issue?

PRINT – On the product detail page, you will see an expected "lead time" displayed. The date of the first issue cannot be guaranteed, but should be within a few days of the lead time. We will also send you a mail to let you know when to expect your first issue.

DIGITAL – If you have purchased a subscription to a digital product with a credit card you will be able to read the issue immediately in your MySubs Library. However, it might take up to an hour to reflect in your MySubs Library on a mobile device. If you have purchased a subscription to a digital product via EFT your order can take up to 2 working days to process.


How do I know if my order has been accepted?

All subscribers will receive a confirmation e-mail.


What if I don't receive an order confirmation e-mail?

If you haven't received an order confirmation e-mail, please check your spam folder – it is possible that the e-mail went directly to spam. If you still can't find the order confirmation and you are unsure whether your subscription was successful, log-in to your MySubs account and click on 'My Orders'. If we received your order the item will appear in this list. If you can't find your subscription here, please contact us by sending an e-mail to support@mysubs.co.za or call us on 0877 413 177.


Can I order print magazines to be delivered outside South Africa?

Yes, MySubs does accept orders for print delivery in foreign countries. Please note that the price will differ from the local subscription prices.


What do the different subscription frequencies mean?

Daily – 1 issue per day

Weekly – 1 issue per week

Bi-weekly – 1 issue every second week

Monthly – 1 issue every month

Bi–monthly – You will receive 6 issues per year, usually 1 magazine every second month

Quarterly – You will receive 4 issues per year, usually 1 magazine every three months

Annual – One issue per year


What is the difference between the once-off and monthly payment options?

If a subscription is purchased with a once-off payment, the full amount must be paid up-front. With a monthly payment, the full subscription fee will be split into 12 monthly payments which can be paid by debit order or recurring credit card payment.


I bought a digital publication, how do I now read it?
    Android device
      1.   Go to the Google Play Store and download the MySubs+ application.
      2.   Once downloaded, open the app and log-in with your account details.
      3.   Your purchased magazine will appear in your library. Simply download to read.

Remember, you can also purchase your favourite titles directly from the MySubs+ app!

    Apple device
      1.   Go to the iStore and download the MySubs+ application.
      2.   Once downloaded, open the app and log-in with your account details.
      3.   Your purchased magazine will appear in your library. Simply download to read.
    Desktops & Laptops
      1.   Log-in to your MySubs account.
      2.   Your publication will be displayed in your library, simply click the cover to read in the Online Reader or download the PDF file.
Who do I contact about non-delivery of my print order or free gift?

For Media 24 titles, please phone 0877 401 049 (delivery in SA) or 021 065 0033 (International delivery).

For Associated titles (Cosmopolitan, House & Leisure, Marie Claire, Good Housekeeping & Goeie Huishouding), please phone 0861 000 423.

For all other titles and digital queries, please contact us on 0877 413 177 or e-mail us at support@mysubs.co.za.


How do I cancel my subscription?

You will need to log-in to your account and browse to the "My Orders" page. If you click on the "Cancel" button you will be taken to a form where you need to select the cancellation date and reason for the cancellation. Your request will be submitted to the subscriptions team.


Will I be refunded for a cancellation?

If your cancellation is successful the remaining value of the subscription will be refunded to you (if a once-off payment was received).

No refund for cancellation will be issued in the following cases:

    1.  Only one credit remaining on the subscription.
    2.  When a special offer was part of the subscription.
    3.  The amount to be refunded is less than R50 (fifty rand).

Can I exchange my magazine?

The subscription can be stopped and the amount paid can be used to acquire another magazine IF the amount is the same. If not, you will have to cancel the existing subscription and re-subscribe to the new publication.

Please contact support@mysubs.co.za if you would like to exchange a magazine.


What do I do if my print magazine is damaged?

Contact us on the contact numbers listed above and we will have a replacement sent.


Which payment methods are accepted?

Single issue purchases: Credit card only
Subscriptions: Credit card (VISA and MasterCard), EFT (Electronic Funds Transfer) and debit order
Monthly bundles: Debit order and credit card


What is a Debit Order?

To pay by debit order, you will be requested to submit your bank details with your order. Each month the order amount will be debited from your account on the specified date.


How secure are my payment details?

Your credit card details are not saved, and this site uses 128 bit SSL encryption to ensure purchases are safe and secure at all times.


How do I renew my subscription?

You will need to log-in to your account, and browse to the "My Orders" page. If you click on the "Renew" button, you will be taken through to the detail page of the title you are renewing. Here you can choose from a range of available subscription options. Please Note: If you are currently a print subscriber and upon renew you choose a digital subscription, the subscription will start immediately and your first issue will be in your library as soon as payment has been received.


How do I change my order address details?

You will need to log-in to your account, and browse to the "My Orders" page. If you click on the "Edit" button, you will be able to update your address(es) and submit them to the subscriptions team.


How do I purchase a gift voucher?

We sell gift vouchers that you can either e-mail or give to someone as a print-out. Simply go to the Vouchers page, select the amount you would like to spend and the number of vouchers you would like to purchase and add to your basket! Please note that gift vouchers cannot be purchased with a debit order.


How do I send a voucher to someone else?

The gift voucher that you purchase will be e-mailed to you directly. You can then choose how and who to gift it to.


What can I NOT buy with a gift voucher?

  • Another voucher
  • Monthly payment subscription options


How do I redeem a voucher?

Go to the Vouchers page, register with MySubs OR log-in if you’re not logged in. Simply input your code into the box provided and click on REDEEM.